Refund Policy

Updated 2 November 2026

This page explains when you get money back for a Qu3u3 subscription, how much, and through which route. Qu3u3 is operated by PT IZAAJA SOLUSI DIGITAL, Jl. Marelan Raya 7 Pasar 1 Tengah, Medan Marelan, North Sumatra 20255, Indonesia. There are two payment routes with different rules; read the section that matches how you paid.

1. If you paid on the web (Midtrans)

14-day guarantee on a first subscription. If this is your first paid Qu3u3 purchase and you ask within 14 days, we refund in full without asking why.
After 14 days, or on a renewal. If you stop mid-period, we refund the unused portion pro-rata, calculated per day.
Outages on our side. If publishing is unusable for more than 72 consecutive hours through our fault, you are entitled to a pro-rata refund for that period, or an equivalent extension of your subscription — your choice.
Processing time. We approve or decline within 5 working days. Funds return to the original payment method, usually within 7–14 working days depending on your bank.

2. If you bought inside the Android app (Google Play)

Purchases inside the Android app are processed by Google Play, not by us. The money never reaches our account, so we cannot refund it ourselves.

Ask for the refund through Google Play; Google's policy applies. If Google declines and you believe your case falls under section 1, contact us and we will give an equivalent extension of your subscription instead.

3. What we do not refund

Periods that have already passed and been used.
Accounts suspended for breaching section 9 of the Terms & Conditions.
Delays or rejections caused by Instagram, Facebook, Threads, TikTok, or YouTube rather than by our systems. We will still help you.
Limits we stated openly before you bought, such as the number of social media accounts in your plan.

4. How to ask

Email billing@izaaja.com from your account email address, with the invoice number and the reason. For Google Play purchases, ask through Google Play first, then tell us the outcome.

5. Your consumer rights

This policy adds to, and does not replace, your rights under the consumer protection law of your country. Where your country's law gives broader refund rights than this page, that law prevails.

See also the Terms & Conditions and Privacy Policy. Also available in Bahasa Indonesia.